Smart360™ by Appraisal Smart Pty Ltd
The world’s first CONTEXT-TARGETED 360-Degree Feedback technology.
Due to its unique design, the Smart360 system offers an unparalleled opportunity for employees to obtain targeted and high-quality feedback from Peers, Direct Reports, Managers and Customers (internal and/or external), with a view to improved working relationships, team synergy, job performance, and customer service.
The context-targeted technology of Smart360 enables highly targeted question sets for each individual Rater Group, covering its unique working relationship and involvement with the employee, e.g.:
- PEERS: Questions about teamwork (and related).
- CUSTOMERS: Questions about customer service (and related).
- MANAGER/S: Questions about the employee's job competency and behaviours.
- DIRECT REPORTS: Questions about the manager's management style and practices.
Smart360 technology also promotes the concept of fewer (but of course highly context-relevant) questions for each Rater Group (ideally 8 to 20 questions maximum), which means less work (and resistance) from raters, especially if they have to do 360s for a number of their colleagues.
Key Features and Benefits
- Smart360 is highly flexible, user-friendly and intuitive, with very little administrator training required.
- It accommodates 360 appraisals for ALL your employee levels, and not just managers (as is frequently the practice).
- Use our (customizable) question/competency sets and rating scales, or add your own.
- Set rating to be done at the competency level OR the behavioural indicator level (another world-first).
- Internal employees AND external parties (such as external customers) can be involved as raters.
- All raters (internal and external) receive a system-generated email containing an embedded hyperlink that opens the 360 questionnaire directly (no need to log into any system).
- Easy monitoring of rater response progress-presented in real-time, online.
- The system keeps a permanent record of employee 360 appraisals in a click-accessible database, so improvement progress can be tracked over time.
- Three report types are generated: (1) Tabular (2) Graphical, and (3) Narrative. The latter is another key differentiator of Smart360, as we believe (and our clients agree) that rater WRITTEN feedback is much more valuable than just indicating rating gaps between raters and appraisees (feedback recipients). What does a rating gap of, say 2, mean, unless raters can provide narrative feedback explaining the reason for their lower rating.
- Smart360 does not just focus on DEVELOPMENT NEEDS, it also asks raters to give feedback to appraisees on their STRENGTHS as well (per competency), to provide balanced feedback, and to encourage and tell appraisees what they should keep on doing (this is yet another important differentiator of Smart360).
- Smart360 is a web-based (Software-as-a-Service) 360-degree feedback appraisal system, built upon the latest Microsoft ASP.NET platform.
NOTE: The system is unique in respect of its context-targeted technology, but it also provides the standard 360 option of one set of questions for all Rater Groups.
Smart360 can either be a stand-alone offering or an optional module to Appraisal Smart.
Client references:
"The Smart360 System is FABULOUS! It was very easy to use. I loved how the raters did not need any training to access the questionnaires. Loved the reporting options (narrative, tabular, graphical)!!" - Elise Bouchner, The Training Source, LLC
Both the Appraisal Smart and Smart360 Systems are offered as either an internet-hosted, Software-as-a-Service (SaaS) service (at the top-tier Intervolve Data Centre in Australia, and Rackforce in North America), or they can be installed on your own server (intranet option).
Please contact us for a no-obligation online demonstration and 7-day free trial.
Download the Smart360 PDF Brochure
Appraisal Smart web-based 360-Degree Feedback Survey System
|
|
|
